Over a month long request and frequent complaints to the Pizza Hut costumer care turned out to be wasteful. But how? Here’s a true story, which everyone should know. A customer repeatedly asked to refund the money or deliver Pizza on the address that she provided to Pizza Hut. The location of one of the branch of Pizza Hut was not so near to order online and for door delivery. However, since door delivery option available, the customer paid the amount of over ₹1300 using her debit card and waited for sometime. Let’s know how Pizza Hut cheats customer…
The customer got the message to come and pick the Pizzas. Let’s know how Pizza Hut cheats customer and also accepts Pizzas’ prepaid money as donation.
Firstly, the customer realized that it’s not possible to pick Pizzas from Amberpet in Hyderabad as she resides far away at Mehdipatnam in Hyderabad. Immediately she called and explained the Pizza Hut representative. It was by mistake that she ordered Pizzas for door delivery and that she can’t come and pick the Pizzas. It was fine and the order was cancelled and a refund of the amount initiated to be made within 7 days.
Wait for how long?
She waited for 7 working days, and started calling Pizza Hut again because she didn’t received the refund or her paid amount back. Pizza Hut staff kept on picking the phone and used to tell that within 10 mins, they’ll call back. But no call back received as it was used to be told.
Since then every two days, she was annoyed as she didn’t received the refund in the bank. Also Pizza Hut used to tell her that either they’ll deliver the Pizzas through a nearby Pizza Hut branch or refund the amount. That didn’t happened and the annoyed customer told Pizza Hut representative that: “If you want to take my ₹1300 plus amount as donation then take it but don’t cheat us this way”.
Shockingly Pizza Hut cheats customer this way and also accepted the money as donation. It was a horrible experience as the money used where and for what cause since it was a donation? There is no logic to accept the money as donation instead of going with the words used earlier. Words were to refund the amount.
Annoyed customer told, take the amount as donation. Pizza Hut accepted that. Greedy people. The long wait of the customer ended this way, where ₹1300 plus is not a small amount. Pizza Hut cheated the customer and also accepted the money as a donation. Also Pizza Hut cheated the customer by not delivering Pizzas. Troubled the customer because of wait, wait and wait. But wait for how long?
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